Privacy Policy
This Privacy Policy is intended to inform you about the types of information gathered by Le Chateau Properties, LLC (“LC”, “we”, “us”) when you use the Le Chateau Properties, LLC service (the “Service”), how we use and safeguard that information, and the degree to which you may control the collection and use of that information. Through the Service, LC provides a venue for vacation rental property owners or managers (“Owners”) to advertise their vacation rental properties to potential renters, and for potential renters (“Renters”) to find a suitable vacation rental property.
We may update this Privacy Policy from time to time. If you are a registered user of the Service, we will attempt to inform you of any material changes by email. Otherwise, you may always view the most recent Privacy Policy on the LC website. Your continued use of the Service constitutes your agreement with the existing and updated policies.
Information Collection, Use, and Tracking
We will not collect any personally identifiable information about you unless you choose to provide that information to us. Most areas of the Service are accessible without registration or the need to disclose any personally identifiable information. However, Owners will be required to register with the Service, and, following the free trial period, purchase a subscription in order to advertise properties on the Service. In order to register as an Owner and complete the subscription process, you will be required to provide your name, address, telephone number, email address, and credit card information. All personal financial information you provide to us in order for us to complete the subscription process will be securely collected and provided to a third party vendor, who will process payments and complete transactions.
Owners will be required to create a public profile, which will include your name and telephone number, and may include other optional information. Please be aware that information in your public profile may be viewed by the general public. LC does not knowingly collect any personally identifiable information from, or allow registration by, persons under 18 years old. If you are under 18 years of age, you are not authorized to create an account on the Service, but you may utilize those portions of the Service that do not require the collection of personally identifiable information.
Analytics
We may use third party services (e.g., Google Analytics) to automatically collect and store certain information about your interaction with the Service, including IP addresses, browser type, internet service provider (ISP), referring/exit pages, operating system, date/time stamps, and related data. We use this information, which does not identify individual users, solely to improve the quality of our products and services. We also use cookies to make it easier for you to use the Service. You are free to decline cookies, but by doing so you may not be able to take full advantage of all of our services.
Cookies
We use cookies to store your preferences and to record session information. A cookie is a small text file placed on your computer when you visit our website. The cookie enables the Service to readily recognize you as you move through it or return on subsequent visits. Cookies also allow us to make sure that only your browser can exchange information regarding your account with our servers. We do not link the information we store in cookies to any personally identifiable information you submit while using the Service.
Notices
When you register as an Owner, we will send you a welcome email which includes welcome information about the Service and your account. We will also send you emails with information about any inquiries you may receive from Renters regarding a property you have advertised. You may also request to receive periodic emails from us notifying you about new or upcoming LC products or services. If you later decide you no longer wish to receive these emails, you may opt out as instructed in each email. Be advised, however, that you may not opt out of receiving emails from us related to inquiries from Renters, technical support requests, or updates to the LC Terms of Service or Privacy Policy.
Newsletters
LC gives you the opportunity to subscribe to newsletters by providing us with your email address. We will send each newsletter to the email address you have provided. If you later decide you no longer wish to receive these newsletters, you may opt out as instructed in each email. If you forget your account login information, you may request that we send it to the email address associated with your account. Please take steps to keep your account information secure to prevent unauthorized access.
California Do Not Track Notice
LC does not track its users over time and across third party websites, and therefore does not respond to Do Not Track signals sent by your browser or mobile application. LC does not authorize the collection by third parties of personally identifiable information from LC users.
Disclosure
We understand how highly our users value the privacy and security of their personally identifiable information. We will disclose information collected from and about you only as follows:
- to our related companies, service providers, and Affiliates (as defined below), to enable them to fulfill a product or service request or to perform a business, professional or technical support function for us;
- as necessary if we believe that there has been a violation of our Terms of Service or of our rights or the rights of any third party; and
- to respond to judicial process and provide information to law enforcement agencies or in connection with an investigation on matters related to public safety, as permitted by law, or otherwise as required by law.
Disclosure to Affiliates
LC uses third party marketers (“Affiliates”) to assist in marketing and promoting the Service and the advertised properties. In connection with these efforts, we share with our Affiliates certain information about Owners and their advertised properties, including text, photographs, and the Owner’s public profile. We do not disclose any personal financial information to Affiliates, nor do Affiliates collect any personal financial information.
Public Disclosure
Please keep in mind that any information you choose to include in your public profile and advertisements will be visible to the general public and may be collected and used by others. Consequently, we urge you to be cautious in deciding what and how much information you choose to disclose.
Links to Third Party Sites
The Service may contain links to third party websites. These sites may have their own terms of service and privacy policies which do not apply to LC or the Service.
Business Transitions
In the event LC goes through a business transition, such as a merger, acquisition by another company, or sale of all or a portion of its assets, any personally identifiable information we have on record will likely be among the assets transferred. The transferred information will remain subject to the provisions of this Privacy Policy or any subsequent updated versions.
Information Security
We employ encryption and other security measures to protect the loss, misuse, and alteration of the information under our control. We take commercially reasonable steps to protect this information by using secure-socket-layer (“SSL”) to protect the transmission of such information. However, please be advised that while we make every effort to ensure the integrity and security of our network and systems, we cannot guarantee that our security measures will prevent unauthorized access from occurring. Please take steps to maintain the security of your account information.
Facebook Data Processing and How to Request Deletion
When you use the Service and choose to share information, you agree to allow LC to access and process certain Facebook data to verify your identity prior to publishing review content on our site. The Facebook data LC processes is limited to your name, profile picture, and email address. If you later decide you no longer wish to share your Facebook data, please email support@Le Chateau Properties, LLC and include your name and email address along with the words “Request Facebook Data Deletion” in the subject line or body of the email.
SMS Privacy Policy
SMS consent and phone numbers collected/captured for SMS purposes will not be shared, sold, or disclosed with any third parties, or any other individual for any type of marketing purposes, or affiliate marketing.
Types of SMS Communications
- Booking Confirmation
- Check-in Information
- Checkout Information
- Promotions or offers
Example:
“Welcome to Islands Inn on the Drive! Islands Inn on the Drive is located at 2405 NE 7th Ave, Wilton Manors, FL 33305. Just behind Gym Bar. Room Name: A2 Door Code: 3938 Instruction: To lock or unlock, enter the access code followed by “check” button ———————————————- WIFI INFO: NAME: Islands Inn on the Drive GUEST You’re welcome to call (954) 736-5907 if you have any questions. To opt out at any time from Le Chateau reply STOP.”
Message Frequency
Message frequency may vary depending on the type of communication. For example, you may receive up to 5 SMS messages per week related to your reservation.
Example: “Message frequency may vary. You may receive up to 5 SMS messages per week regarding your reservation.”
Potential Fees for SMS Messaging
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
Opt-In Method
- Verbally, during a conversation
- By submitting an online form
- By filling out a paper form
Opt-Out Method
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
Additional Options
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
Standard Messaging Disclosures
- Message and data rates may apply.
- You can opt out at any time by texting “STOP.”
- For assistance, text “HELP” or visit our Privacy Policy and Terms and Conditions pages.
- Message frequency may vary.
Contact Us
If you have any questions or concerns about this Privacy Policy, LC, or the Service, please contact us — we’d love to hear from you.
Le Chateau Properties, LLC
315 NE 3rd Ave,
Fort Lauderdale, FL 33301
Email: guest@lechateau.us
Phone: 954-736-5907